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Refund policy

Last updated: September 11, 2026

At RECOLLECT, we carefully inspect and pack every order before it is shipped to ensure that your purchase reaches you in the best possible condition.

No Returns or Exchanges

All purchases made through the RECOLLECT website are final sale.

We do not accept returns, exchanges, size exchanges, colour exchanges, or requests to change products after an order has been placed.

Please carefully review the product details, size guide, measurements, colour, and other product information before placing your order.

Once an order has been successfully placed, it cannot be cancelled, returned, or exchanged due to a change of mind, incorrect size selection, colour preference, or any other personal preference.

Damaged or Incorrect Items

While we do not offer returns or exchanges, if you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

  • Your order number

  • A clear description of the issue

  • Clear photographs of the product received

  • Photographs of the packaging, where applicable

  • Any other information we may reasonably request to verify the issue

All such requests are subject to review and verification by RECOLLECT.

If the issue is confirmed to be due to an error on our part or a manufacturing defect, we may, at our sole discretion and subject to availability, provide an appropriate resolution.

Incorrect Size or Colour Selected

Customers are responsible for selecting the correct size, colour, and product before completing their purchase.

We do not accept exchanges or returns where:

  • The wrong size was selected

  • The wrong colour was selected

  • The customer changed their mind

  • The product does not meet personal preference

  • The customer ordered multiple sizes or products intending to return some of them

  • The customer no longer requires the product

We strongly recommend reviewing the product description and size information carefully before placing an order.

Order Cancellation

Orders cannot be cancelled once they have been confirmed and processed.

If you have placed an order and need assistance, you may contact us as soon as possible. However, contacting us does not guarantee that an order can be cancelled or modified.

Delivery Refusal

Refusing delivery or returning a package to the sender does not constitute an approved return.

If an order is refused or returned to us without prior authorization, we reserve the right to treat the order as a completed sale and no refund or exchange will be provided.

Refunds

As RECOLLECT does not offer returns or exchanges, refunds are generally not provided.

In exceptional circumstances where RECOLLECT determines that a refund is appropriate, the refund method and processing time will be communicated to the customer separately.

Any refund issued will be subject to applicable laws and the circumstances of the individual order.

Sale and Promotional Items

Products purchased during sales, promotions, special offers, or other promotional campaigns are also subject to this No Returns / No Exchanges Policy, unless otherwise expressly stated at the time of purchase or required by applicable law.

Contact Us

If you have received a damaged, defective, or incorrect item, please contact us with your order details and supporting photographs so that we can review your request.

Email: wearerecollect@gmail.com

Address:
A88, Street No. 11, 3rd Floor
A-88, 3rd Floor
110018, New Delhi, DL, India

This Returns & Exchange Policy should be read together with RECOLLECT's other applicable policies and terms governing your use of our Services.